In this section, you’ll find all the information you need related to delivery and prices. If you have any questions, you can contact our customer service department.
Prices
If the order value is more than €199 the shipping will be free with the normal method.
| Price for orders over €199. | ||
| Shipping methods | ||
| Kg | Normal | Express |
| Up to 500g | Free | You can see the prices in the tables below, according to your country or continent. |
| Up to 1kg | Free | |
| More than 1kg | Free | |
Orders under €199 will carry shipping costs. These may vary depending on the destination country or geographical area.
You can find all the information related to orders with shipping costs below:
| Prices for orders under €199 | ||
| Delivery to Spain | ||
| Kg | Normal | Express |
| Up to 500g | €12.95 | €15.45 |
| Up to 1kg | €15.45 | €17.95 |
| More than 1kg | €17.95 | €20.45 |
| Prices for orders under €199 | ||
| Delivery to Europe | ||
| Kg | Zone A | |
| Normal | Express | |
| Up to 500g | €19.56 | €30.60 |
| Up to 1kg | €21.36 | €34.56 |
| More than1 kg | €23.88 | €36.00 |
EUROPE ZONE A: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Sweden, United Kingdom.
| Prices for orders under €199 | ||
| Delivery to Europe | ||
| Kg | Zone B | |
| Normal | Express | |
| Up to 500g | €26.52 | €37.44 |
| Up to 1kg | €32.64 | €41.40 |
| More than 1kg | €36.12 | €44.64 |
EUROPE ZONE B: Albania, Belarus, Bosnia and Herzegovina, Bulgaria, Cyprus, Croatia, Czech Republic, Estonia, Greenland, Hungary, Faroe Islands, Isle of Man, Latvia, Liechtenstein, Macedonia, Malta, Moldova, Monaco, Montenegro, Norway, Poland, Romania, Russia, San Marino, Serbia, Switzerland, Turkey, Ukraine and Vatican City.
| Prices for orders under €199 | ||
| Delivery to Africa, Asia, Oceania and America | ||
| Kg | Normal | Express |
| Up to 500g | €31.68 | €38.64 |
| Up to 1kg | €34.20 | €41.40 |
| More than 1kg | €38.16 | €46.68 |
Delivery time
Once an order is shipped, delivery is estimated between 5 and 10 days.
Please note that delivery time may vary depending on the availability of the glasses.
Items marked as “PRODUCT IN STOCK. IMMEDIATE SHIPPING” are shipped same-day, except on weekends and holidays.
When the product is listed as “PRODUCT AVAILABLE FOR ORDER”, we’ll have to order it from the manufacturer. In such cases, the estimated delivery time is between 15 and 20 working days (not including weekends or holidays).
In specific cases, delivery times may be extended due to high demand for certain models.
After receiving the product in our warehouse, it will be immediately prepared for shipping to your home.
If you purchase glasses that are in stock and your order includes prescription lenses, the typical delivery time frame will be between 5 and 12 days. If the glasses need to be ordered from the factory, it can take between 15 and 20 days.
Prescription glasses with special requirements or parameters – such as: high, progressive or therapeutic lens prescriptions, or those with specific treatments – may take longer to manufacture, which will as a result increase the total delivery time.
The delivery time for simple prescription contact lenses is usually between 5 and 12 days. For custom-made contact lenses, it can take between 15 and 20 days.
Customs tax
All our prices for European Union countries already include duties and taxes. If you have chosen the normal shipping method, the payment of taxes is assumed by our company.
If you have chosen DHL as your shipping method, you will have to pay the customs duties and taxes.
If the courier company informs you that you have to pay the taxes, please email us with the paid receipt to [email protected]. We will take care of it.
We ship from the Canary Islands, Spain. In the month of July 2021, a new European regulation came into force which obliges to pay taxes on online purchases in each country of the European Union, despite the fact that the purchase is made within Europe. These taxes include customs clearance fees and VAT.
This is unusual, but in some cases the authorities in your country may charge a small amount as an import tax. This amount is not included in the final price of the product.
* In the case of the USA and Australia, taxes and duties are included in the prices. If you receive notification for the payment of these taxes, you should contact us and we will take care of it.
The courier company will let you know if there are any charges.
We ship from Canary Islands, Spain.
If you have any questions, you can contact our customer service and we’ll be happy to help.
Order tracking
We currently manage shipments through DHL and the national postal service Correos.
When your order is ready and processed with the relevant shipping company, we’ll email you with the delivery tracking information.
You can track the order from your user profile on our website, through the courier company, or by contacting our customer service.
If the delivery is being handled by Correos, you can also track the order shipping status by entering the tracking number on their website.
