We’ll help you find answers to any questions you may have during the ordering process.
Orders
You can find out your order status by logging into your user profile or checking on the website of the courier carrying out the delivery, using the tracking number.
Once you’ve placed your order, you’ll receive an email with all the information you need.
Yes, you can request it from our customer service department or download it from your user profile.
Yes, you can cancel your order as long as it has not yet been shipped or delivered. Learn more about cancelation.
Shipping is free for purchases over €199. For more information, you can visit our shipping information section.
PURCHASE PROCESS
Yes, all the glasses we sell are original. We’ve been working with the official suppliers and manufacturers of each brand for more than 20 years.
We are certified distributors for the most important brands in the sector.
All the glasses we sell come with a 2-year warranty. Please note that the warranty covers damage caused by a material or manufacturing defect.
Each case will be assessed by our experts to determine the resolution.
Important: Damage caused by misuse or external causes is not covered.
All glasses have three measurements determining their size, in millimetres:
Diameter: This measurement indicates the width of the glass.
Bridge: This is the width of the glasses in the nose area.
Temple length: This measurement indicates the total length of the rod. Most manufacturers work with three sizes, 135, 140 and 145 mm. With 140 mm being the most common.
These measurements are usually engraved on the inside of one of the glasses temples or on the inside of the front by the nose area.
The total width of the glasses is calculated approximately according to the following formula:
(2x Diameter)+(Bridge measurement) = Overall width.
Real Example: 2x (54mm)+(17mm) = 125mm
In some cases, depending on the glasses design, this measurement may vary by 10 mm.
You’ll be able to add discount codes at the shopping basket.
On this page, you’ll find the various coupons and promotions we offer.
At Optical H we use the best lenses in the market. Our lenses are manufactured with organic materials. They also include the highest quality treatments.
Across our more than 20 years in the industry, we’ve always worked with the leading products and manufacturers in the market, including: Varilux, Zeiss, Indo and Hoya.
This enables us to offer top-of-the-range solutions to our customers.
When you buy your lenses from our store, you’ll have the best guarantees in the market:
2 month adaptation guarantee, which covers the replacement of lenses due to maladjustment. Allowing you to try on your glasses with total peace of mind.
If you notice any discomfort after using them for at least 10 days, you can get in touch and one of our specialists will look into it for you.
2 year manufacturing warranty. During this time, if the lenses undergo any colour changes or the treatments deteriorate, we’ll cover their exchange.
IMPORTANT! Exchanges under this warranty do not cover damage to the lenses as a result of misuse.
Misuse can be understood as the following:
Scratched lenses.
- Broken lenses following a knock or crushing.
- Treatment damaged due to chemical exposure, such as: hairspray, cleaning liquids containing alcohol or any abrasive product.
- Leaving glasses in the sun at high temperatures for long periods of time. Example: Leaving them in the glove box of the car, in the sun.
When you buy your lenses from our store, you’ll have the best guarantees in the market:
Two-month adaptation guarantee, which covers the replacement of lenses due to maladjustment. Allowing you to try on your glasses with total peace of mind.
If you notice any discomfort after using them for at least 10 days, you can get in touch and one of our specialists will look into it for you.
Two-year manufacturing warranty. During this time, if the lenses undergo any color changes or the treatments deteriorate, we’ll cover their substitution.
IMPORTANT! Substitutions under this warranty do not cover damage to the lenses as a result of misuse.
Misuse can be understood as the following:
- Scratched lenses.
- Broken lenses because of a knock or crushing.
- Treatment damaged due to chemical exposure, such as: hairspray, cleaning liquids containing alcohol or any abrasive product.
- Leaving glasses in the sun at high temperatures for long periods of time. Example: Leaving them in the glove box of the car, in the sun.
If you want to get prescription lenses on our website, first you’ll need to get a prescription by a specialist. The following link contains all the information you need to learn how to read your glasses prescription.
Product availability is indicated below the description.
You’ll find two options of availability:
“PRODUCT IN STOCK. IMMEDIATE SHIPPING”, it means the glasses are in our warehouse and ready to be shipped.
“AVAILABLE FOR ORDER”, which means that after making the purchase, we’ll order the glasses from the manufacturer. After receiving the product in our warehouse, we’ll send it to your home.
The estimated delivery time is between 15 and 20 days.
There’s no need to register. You can make the purchase as a guest.
Although if you complete the purchase as a registered user, you’ll benefit from being able to access a user profile. From there, you’ll be able to print invoices and track your order.
You can choose between different payment methods on our website, including PayPal, debit or credit card and bank transfer, among others.
You can find more information on our payment methods page.
SHIPPING AND COSTS
At Optical H we offer different shipping methods to ensure you get your glasses as soon as possible.
You can find more information on the options available on our delivery and prices page.
We’ll send your glasses anywhere in the world. We ship to more than 100 countries. You can find more information about the options available in our delivery and prices page.
Delivery costs vary depending on the location. If you want to find out more about the amount, you can do so in our delivery and prices page.
Please contact us through our customer service if you want to make any changes to your address.
IMPORTANT: PLEASE NOTE! Once an order has been shipped, changing the delivery address can be more complicated. However, we’ll still try to help you do so.
This is unusual, but in some cases you may be asked to pay customs tax. This process is not within our company’s control and depends on the regulatory laws of each country.
If you want to learn more about this, you can view our customs tax page.
At Optical H we always want to deliver your order as soon as possible.
To check delivery times, according to your country, you can visit our delivery and prices information page.
RETURNS AND EXCHANGES
Yes, you can return both sunglasses and prescription glasses. Customized products are not included.
For prescription glasses, we’ll only be able to compensate for the cost of the frame, as we only accept substitutions for glasses. You can find out more in the prescription glasses returns section.
You have 30 days to make the request by sending an email to [email protected].
To request an order return, please email [email protected].
For terms and conditions, you can visit our return and refund page.
Yes, you can change your order.
You will have 30 days to make this request by sending an email to [email protected].
You can view our return and refund policy here.
You’ll need to pay the cost of return shipping in the following cases only:
- If you want to substitute one pair of glasses for another.
- If you want to return the glasses because you weren’t happy with them or because you just changed your mind about the purchase.
You will NOT have to pay shipping costs in the following cases:
- If the product you received has any defects.
- If the product you received is not the one you purchased.
You will have 30 days to request a return. All you need to do is contact our customer service department.
Prescription contact lenses are a personalized product, made exclusively for the customer.
Because of this, they can only be returned because of manufacturing defects or errors from our side during the process.
You have 30 days from when you receive your order to exchange or return your glasses.
Yes, you can exchange your glasses no matter the price. Please note that you will have to pay the difference for higher priced models.
If you wish to exchange your glasses for a lower priced model, the difference will be paid to you via the original payment method.
REFUNDS
If you’ve changed your mind and your order hasn’t been shipped yet, you can cancel an order and request a refund.
To do so, please email [email protected], including your name and order reference.
We recommend viewing our cancellation policy.
We’ll cancel and refund your order within 24 to 48 hours. You’ll receive the amount you paid via the same payment method you used for the purchase.
We’ll check the glasses when they arrive at our warehouse. Once the reason for the return has been confirmed.
We’ll refund the money via the same payment method you used for the purchase.
